VoIP systems: Challenges and Solutions Series Part 1 Categories
Categories Connectivity, VoiP VoIP systems can take many different forms. Any computer is capable of providing VoIP services. Microsoft’s NetMeeting, which comes with any Windows platform, provides some VoIP services as does the Apple Macintosh iChat and many more in Linux platforms. In this growing era of smartphones, everyone carries a VoIP application in their pocket to make cheap calls. VoIP can be implemented in the following ways: ATA The simplest and most common way is
7 Tips for Selecting a VoIP for Home-based Call Center Agents
The cloud and voice over IP (VoIP) telephony in particular are enabling more call center agents to work from home versus a noisy call center. Businesses save on real estate and infrastructure costs around call centers. Businesses can also now hire call center agents working from home across multiple time zones. Call center employees get the flexibility that working from home offers. Major VoIP platform providers, including 8x8, ShoreTel, and Mitel, are using their corporate V
VoiP Planning for Long Term
So, you have decided to change your analog phone system for a less expensive voice over IP (VoIP) solution: congratulations! Making the decision is the first step, but the next is deciding which VoIP solution is right for you and your business. Each solution is different, so do some research into each type before selecting one. On-remises, hybrid, and hosted (also referred to as cloud) are the three main types of VoIP solutions, and I explore them here. On-Premises VoIP If yo
