Taken individually, they may not seem very interesting, but compared to what you get with legacy telephony, I believe that each one adds a little bit of cool factor to VoIP. Of course, this largely depends on your frame of reference, but for most SMBs, these features will be pretty new. They may not be radical upgrades, but they all deliver value, and if you can take advantage of every one, VoIP will turn out to be an excellent investment. This is a quick snapshot of the enha